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Project Timber accepts Visa, Mastercard, Amex & Maestro through our 100% secure SSL payment providers - WorldPay & PayPal.

01777 802300 - Click here to call now!
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Frequently Asked Questions

Do we install the buildings?

Yes, we install nearly all of our buildings, saving you the time and hassle and ensuring it all fits together correctly. We have our professional assembly team ready for you to help to erect your garden building. For quotation kindly call our friendly Sales Representative at 01777 802300.

Is the base needed?

It is essential that all garden buildings are assembled on a solid level base. This will ensure that the construction of your building goes smoothly and will deter any future issues such as doors/windows dropping out of alignment and becoming difficult to operate. It can also become a source of water leakage.

Assembling a garden building on an incorrect base is also likely to invalidate any warranty provided with your building.

Contact us if you want to order base from us at 01777 802300

How do we process Pressure Treated Timbers?

To some, pressure treating timber is akin to creating a work of art. There are multiple steps, each precise, but the result is a high-quality product that lasts much longer than untreated wood. During the pressure treating process, the timber is dried naturally using a kiln or air flow. All moisture is removed from the wood which preps it for the next step. Soon after, the timber is placed in a pressure treatment tank where a vacuum is used to remove all of the air. The tank is filled with a wood preservative, and once the timber has been treated for a sufficient amount of time the liquid is then removed via vacuum. Ultimately, it’s the low pressure of the timber that draws in the preservatives deep into the grain, thus creating a fully treated end product. Typically, you can identify pressure treated timber by its green tinge finish. Pressure treated timber stands up amazingly well against the weather, increasing its longevity. Keep in mind that if you saw or cut away a strip of pressure treated wood, you should immediately coat the exposed ends with a high-quality preservative. When it comes to sheds, there are dozens of choices that vary by durability, design and other factors (bike sheds and dog kennels also count). It doesn’t matter if you have an apex shed, a wooden garden shed with shiplap cladding, a tall garden shed, corner summer houses or even a simple garden office, there are multiple advantages to buying a pressure treated shed corner summer house.

Do we have a Showroom?

Yes, we displayed most of our product on our show site as we don’t want your trip to be wasted (But during this pandemic – we currently do not accept visits, for your safety and the safety of our employees).

Our showroom is located at Parry Works Grassthorpe Road Sutton on Trent Newark Nottinghamshire NG23 6QX.

If you want to visit our showroom kindly call us at 01777 802300 and one of our friendly staff will help you.

Delivery Surcharges

The prices stated on this website include the cost of carriage to most UK postcode districts. However, we incur additional costs for the delivery of certain products to some postcodes, these being remote areas. If we do incur additional costs we reserve the right to levy the additional charge and increase our lead times, which would also be necessary as specialist haulers may need to be engaged. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order online and an additional delivery surcharge is required, your order will be placed on hold and we will contact you to notify you of the additional charge. You can then choose to continue with your order by paying the additional delivery charge or you may cancel your order at that point. We are unable to deliver some of our products to certain postcodes.

Placing an order

How do I place my order?

You can place your order online via this website’s secure server and encrypted connection. Visit the product page you want to order and then add it to your basket. Finally, follow our step-by-step checkout process by filling out the necessary information.

Can I place an order via the telephone?

Our friendly staff can help you place an order over the phone. Call us on 01777 802300.

How do I know my order is received?

An order confirmation screen will display on the website and you will also receive an email confirmation after successfully placing an order. If the order was made through the phone, a sales representative will call to confirm the order has been placed and the payment has been received.

Do I need to register for a Project Timber account before ordering?

No, you don’t need to register for an online account to place an order.

Can I change my order?

Yes, just call our customer service to help you change your order.

How to track my order?

You can track your order at any time during the order process. To track your order contact our logistics team by emailing us at [email protected] or telephoning us on 01777 802300 quoting your order reference number.

Security

Is it safe to shop on Project Timber?

Yes, our website is hosted in a safe data encrypted secure server. You will notice a padlock icon on your browser once you are on our checkout page. It signifies the security status of a website as secure.

Will my personal details be shared with other organisations?

No, we don’t sell or share our customers’ personal details to third party websites. The information you provide us will strictly be kept confidential.

Will I receive promotions on my email?

No, you will only receive promotions on your email if you subscribe to us. If you have subscribed by mistake, you can opt-out any time by unsubscribing to our newsletter.

Payment

How can I pay for my order?

You can pay for your order online. We accept Visa, MasterCard, American Express & Maestro through our 100% secure SSL payment providers – WorldPay and PayPal.

Will VAT be added on the checkout page?

No, VAT is already added on the storefront prices.

Will there be any extra fee charged for my order?

No, you only have to pay for the storefront price of your order

When will my order be processed?

Orders are processed the same day and funds are taken at the point of purchase.

Customer service

How can I contact you?

You can call us on 01777 802300 or email us at [email protected].

What are your opening hours?

Our friendly customer service team are available to answer your queries.

Monday 8:30 – 5:30
Tuesday 8:30 – 5:30
Wednesday 8:30 – 5:30
Thursday 8:30 – 5:30
Friday 8:30 – 5:30
Saturday 9:00 – 12:00
Sunday CLOSED

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