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Mon-Fri / 08:30 - 21:00  |  Sat-Sun / 10:00 - 20:00
Monday - Friday / 08:30 - 21:00  Saturday - Sunday / 10:00 - 20:00
01636 370600
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Project Timber accepts Visa, Mastercard, Amex & Maestro through our 100% secure SSL payment providers - WorldPay & PayPal.

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01636 370600
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FAQ

Placing an order

How do I place my order?

You can place your order online via this website’s secure server and encrypted connection. Visit the product page you want to order and then add it to your basket. Finally, follow our step-by-step checkout process by filling out the necessary information.

Can I place an order via the telephone?

Our friendly staff can help you place an order over the phone. Call us on 01636 370600.

How do I know my order is received?

An order confirmation screen will display on the website and you will also receive an email confirmation after successfully placing an order. If the order was made through the phone, a sales representative will call to confirm the order has been placed and the payment has been received.

Do I need to register for a Project Timber account before ordering?

No, you don’t need to register for an online account to place an order.

Do you have a showroom?

We don’t have a showroom but all of our product pages showcase pictures, videos and detailed specifications. Our website presents all the needed media and information to help you decide the best product for your garden.

Can I change my order?

Yes, just call our customer service to help you change your order.

Security

Is it safe to shop on Project Timber?

Yes, our website is hosted in a safe data encrypted secure server. You will notice a padlock icon on your browser once you are on our checkout page. It signifies the security status of a website as secure.

Will my personal details be shared to other organisations?

No, we don’t sell or share our customers’ personal details to third party websites. The information you provide us will strictly be kept confidential.

Will I receive promotions on my email?

No, you will only receive promotions on your email if you subscribe to us. If you have subscribed by mistake, you can opt out any time by unsubscribing to our newsletter.

Payment

How can I pay for my order?

You can pay for your order online. We accept Visa, MasterCard, American Express & Maestro through our 100% secure SSL payment providers – WorldPay and PayPal.

Will VAT be added on the checkout page?

No, VAT is already added on the storefront prices.

Will there be any extra fee charged for my order?

No, you only have to pay for the storefront price of your order

When will my order be processed?

Orders are processed the same day and funds are taken at the point of purchase.

Customer service

How can I contact you?

You can call us on 01636 370600 or email us at [email protected].

What are your opening hours?

Our friendly customer service team are available between 09:00 – 17:30 to answer your queries.

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