FAQ | Project Timber




Frequently Asked Questions

What are our finance options?

Our finance is done through Specialist Lending Limited trading as Duologi. Simply proceed to the checkout as normal, then select the Deko Option and select your repayment period and deposit amount. Then, after placing your order, you will be redirected to the Deko website to complete the application.

The current finance options available are:

  • Interest Free on some orders over 12 months
  • Between 12 and 60 month repayment with 14.9%
  • Deposit between 10% and 50%
  • Minimum order value £2,500

If you have any further questions about our finance options, or are having any difficulties filling in the application, feel free to give us a call on 01777 802 300 and we will do everything we can to help you.

Is planning permission required for having this outdoor building in our garden?

Most of our buildings are designed so that planning permission is not required. However, we cannot accept any responsibilities regarding planning permission, and we do not accept liability if the correct planning approval is not obtained.

Our buildings are also designed so that Building Regulations Approval is not required for the majority of our sheds, summerhouses and garden offices. However, depending upon the use of your building and additional modifications (such as electrical connections), you may be required to seek building regulations approval. In particular, almost all electrical work must be undertaken by a suitably qualified electrician, who should be consulted before installing electrics in your building.

Please note: We do not offer legal advice and it is essential that you seek independent advice or speak to your local planning authority for guidance before placing your order.

What foundation do I need for my product?`

As with all garden buildings, you will need to arrange a solid and level base for your building to be assembled onto. We would recommend using either concrete, paving slabs or timber bearers for this, however other methods such as eco bases are available. Please let us know if you would like any assistance with this and we will do our best to advise you.

In order to maintain the warranty on your order and protect your building against weather damages, we would strongly recommend leaving a clearance area of 1m between your new garden building and any other solid surfaces, such as fences or brick walls.

Do we offer any Guarantees or Warranties on our products?

We do not currently provide insulation as an optional extra for every one of our buildings, however we do have a range of fully insulated garden buildings. Please Click Here to see our full range of fully insulated buildings, or feel free to contact our friendly customer support on 01777 802300 to find out more.

Is a base needed?

It is essential that all garden buildings are assembled on a foundation that is both solid and level. This will ensure that the construction of your building goes smoothly and will prevent issues, as all our buildings are designed to be assembled on a completely level base.

If you would like any assistance with creating a base for your building, feel free to contact us or see our Base Guide for more information. Assembling on an unsuitable foundation may invalidate your warranty, so let us know if you have any questions about this.

We also have our specially designed Eze Base, which provides a solid and level foundation for our garden rooms and offices with minimal groundwork required. Please let us know if this would be something you are interested in and we will see if it is possible to add this to your order.

Do we offer bespoke Buildings?

If you require any bespoke alterations to get your building exactly how you require it, please let us know and we will do our best to accommodate you with everything you need. Either give us a call on 01777 802 300, or send us an email with all the details to sales@projecttimber.co.uk, and will get your bespoke building organised for you.

Common alterations include but are not limited to: Partition Walls, Extra Doors, Replacing Windows with Timber Panels and changing the style of the doors.

Do we supply floors? / Can we supply without a floor?

All of our buildings are supplied with floors made from either Sustainable OSB or Durable T&G Timber. If you let us know when placing the order then our team of experts can assist you with choosing the best flooring for your needs.

We currently do not have the option of delivering a building without a floor, as our buildings are assembled using the floor as a starting point, and it is company policy to ensure our customers have everything needed to assemble a fully functional building..

How do we process Pressure Treated Timbers?

All of our timber comes fully pressure treated to protect against eventual rot and mold that can occur with untreated wood. There are multiple precise steps, but the result is a high-quality product that lasts much longer than untreated or dip-treated wood. During the treatment process, the timber is dried naturally using a kiln or airflow. All moisture is removed from the wood which preps it for the next step. Soon after, the timber is placed in a pressure treatment tank where a vacuum is used to remove all of the air. The tank is filled with a wood preservative, and once the timber has been treated for a sufficient amount of time the liquid is then removed via vacuum. Ultimately, it’s the low pressure of the timber that draws in the preservatives deep into the grain, thus creating a fully treated end product.

Typically, you can identify pressure treated timber by its green tinge finish. Pressure treated timber also stands up amazingly well against the weather, increasing its longevity. Keep in mind that if you saw or cut away a strip of pressure treated wood, you should immediately coat the exposed ends with a high-quality preservative.

When it comes to sheds, there are dozens of choices that vary by durability, design, and other factors. Whether it’s an apex shed, wooden garden shed with shiplap cladding or a tall garden shed, there are so many advantages to your building being pressure treated. All wooden buildings benefit from pressure treatment, from corner summer houses, garden rooms and garden offices to even bike sheds and dog kennels.

How to schedule a Showroom Viewing?

Our showroom is currently under renovations, however we are still offering viewings. If there is a specific building that you are interested in, let us know and we will be happy to advise you of whether that design and size is available for viewing. We also have photos of all of our assembled buildings and would be happy to arrange a video tour if that would be more convenient for you.

Our showroom is located at our main production site at: Parry Works, Grassthorpe Road, Sutton on Trent, Newark, Nottinghamshire, NG23 6QX.

For more information about our showsite and to arrange a viewing, please give us a call on 01777 802 300 to speak to one of our friendly advisors.

Delivery Surcharges

The prices stated on our website include the cost of delivery to most UK postcode districts. However, we may incur additional costs for delivery to certain postcodes. You may need to pay an additional delivery charge if your postcode is out of our usual delivery radius, however we will let you know if this applies. If you have placed your order online and an additional delivery surcharge is required, your order may be placed on hold while we contact you to notify you of the additional charge. You can then choose to continue with your order by paying the additional delivery charge or are well within your rights to cancel if required. While we are unable to deliver to some areas, we try our best to accommodate all our customers with our fast delivery service.

Delivery Lead Time

At Project Timber, we pride ourselves in having some of the shortest lead times in the industry. Our products are always available to order, as if we don’t have the specific parts in stock, we will make them specifically for your building.

Our lead times are usually from around 10 working days for most buildings, with our My Den range delivering as soon as a week from purchase. Please note that some upgrades such as UPVC Doors/Windows may increase lead times as they need to be specially made to order.


We currently are running the below:


For our full range of products and offers please give us a call on 01777 802 300.


How can I pay for my order?

There are a number of different payment options available. We currently support Paypal, Finance and Credit/Debit Cards supported via Worldpay (Visa, Mastercard, American Express).

If you are ordering for a business or organization, feel free to contact us about setting up a Pro Forma Invoice and we can arrange this for you.

Will VAT be added on the checkout page?

VAT is automatically included in the price, to reduce any “hidden costs”.

Will there be any extra fee charged for my order?

The price for the building will be accurately calculated with the options chosen on the website. Please check your postcode against our Lead Time Calculator to ensure there isn’t a surcharge for your area.

When will my order be processed?

Orders are usually processed at the same time that the order is placed and is paid for. At this point, we will email you an order confirmation. If you have not received this, kindly check your spam folder and then contact us on 01777 802 300 to check the email address on our system.

If you have placed an order through Finance, it can take up to a couple of working days to process your order after the deposit has been paid.

Customer service

How can I contact you?

We are available to reach through a number of different methods. We would suggest either calling us on 01777 802 300 and choosing the department you would like to speak to.

You can also contact the relevant department via email:

Customer Care and Support – care@projecttimber.co.uk

Sales and Enquiries – sales@projecttimber.co.uk

Logistics and Deliveries – logistics@projecttimber.co.uk

What are your opening hours?

Our friendly customer service team are available to help via Phone, Email and Livechat:

Weekdays: 8:30 – 17:30

Weekdays: 17:30 – 21:00 (Livechat Only)

Weekends: Closed (Livechat Only)

If you are unable to reach us, please leave a message and contact details and we will be in touch, as soon as we are able.

Placing an order

How do I place my order using the website?

Start by finding the product you are interested in purchasing, then select your size. Then choose all your options and proceed to checkout. After that, put in your shipping details and fill out the ‘How Did You Find Us?’ section, then proceed to payment using our secure server and encrypted connection.

Can I place an order via the telephone?

No problem, simply give us a call on 01777 802 300, and we will make sure that you are getting exactly what you need from your new garden building. Our friendly and professional advisors are available Weekdays between 8:30am and 5pm. If you are available then, please send us an email to sales@projecttimber.co.uk, with your phone number and size/type of building you are looking for, and we will call you.

How do I know my order has been received?

After placing your order, a confirmation screen will display on the website and you will receive an email confirmation to confirm the purchase. If you need anything after this, feel free to give us a call on 01777 802 300.

If you have ordered through our Finance option, it may take up to a couple of working days from paying the deposit to receiving your confirmation email. At this point, we will already have all the details on our system but just be waiting for a confirmation to be sent to us.

Do I need to register for a Project Timber account before ordering?

There’s no need to register before ordering, as we will automatically process all the relevant information at the time that you place your order.

Can I change my order?

It’s not a problem to change your order after placing it. Whether you need to change the size of your building, upgrade the floor thickness or add our Building Assembly Service, it’s not an issue to sort. Simply email us at sales@projecttimber.co.uk or call us on 01777 802 300 and we will sort that for you.

How to track my order?

On the morning of your delivery, you will receive an email with a link to tracking information, so you will be able to see where your driver is on a map, as well as a rough estimated time of arrival which will be updated live throughout the day.

If you have any questions or concerns about your delivery, please call us on 01777 802 300 and press 2 to speak to Logistics, or email us at logistics@projecttimber.co.uk and we will be happy to assist you with whatever you need.


Is it safe to shop on Project Timber?

Our website is hosted in a secure, data encrypted SSL Server. You may notice a padlock icon on your browser when viewing our website, which signifies a secure connection to our website and that all our data is safely stored.

Will my personal details be shared with other organisations?

All information provided to us is kept confidential. We will never share, sell or disclose personal details to any third party websites or companies, and operate strictly within current GDPR guidelines.

Will I receive promotions on my email?

You will receive no promotional emails from us, as we only use your email address to send the relevant information to you regarding your order, or to contact you if necessary.


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