Chat to us
FAQs
Can I still cancel my order?
Yes, you can confirm your order cancellation by sending an email to care@projecttimber.co.uk.
How do I return items?
Call our customer service team on 01777 802300 to make the necessary arrangements.
What to do if I canceled my order but did not receive my refund?
If it has been more than 3-5 working days, there may have been a delay in processing your refund. Please email care@projecttimber.co.uk or call our friendly customer service team on 01777 802300 for more information.
Can I return an assembled item?
As we supply a flat-pack product, we are unfortunately not able to accept returns for items that have begun to be assembled.
Can I return my shed if I change my mind?
Yes, however, we may need to deduct from the refund reasonable compensation for net costs incurred.
