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Monday - Friday / 08:30 - 21:00
Saturday - Sunday / 10:00 - 20:00
01636 370600
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Project Timber accepts Visa, Mastercard, Amex & Maestro through our 100% secure SSL payment providers - WorldPay & PayPal.

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01636 370600
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Returns

FAQs

Can I still cancel my order?

Yes, you can confirm your order cancellation by sending an email to [email protected].

How do I return items?

Call our customer service team on 01636 370600 to make the necessary arrangements.

What to do if I cancelled my order but did not receive my refund?

You need to report the issue by sending an email to [email protected] or calling our friendly customer service team on 01636 370600.

Can I return an assembled item?

No, we can only accept disassembled items that packaged properly for returns.

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