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Project Timber accepts Visa, Mastercard, Amex & Maestro through our 100% secure SSL payment providers - WorldPay & PayPal.

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Returns

FAQs

Can I still cancel my order?

Yes, you can confirm your order cancellation by sending an email to [email protected].

How do I return items?

Call our customer service team on 01777 802300 to make the necessary arrangements.

What to do if I canceled my order but did not receive my refund?

If it has been more than 3-5 working days, there may have been a delay in processing your refund. Please email [email protected] or call our friendly customer service team on 01777 802300 for more information.

Can I return an assembled item?

As we supply a flat-pack product, we are unfortunately not able to accept returns for items that have begun to be assembled.

Can I return my shed if I change my mind?

Yes, however, we may need to deduct from the refund reasonable compensation for net costs incurred.

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