The Legal BitWe hate small print and terms and conditions as much as you. However, there are some important things that we need to tell you and are required to tell you about that relate to any order that you place with us. We have tried to make them as clear as possible but if you have any queries, please do not hesitate to contact us.
Our buildings come with two types of anti-rot guarantees, 15 years which covers our cedar and composite cladding, and 25 years for our pressure treated buildings. This is providing that they comply with our specific guidelines that will ensure your product qualifies. The guarantee doesn’t cover any splits or warping that can occur naturally over time or any other damage caused to the building that is not due to general rot or decay. For your building to comply, a pressure treated building must be treated within 1 month of delivery to maintain the guarantee and it must be fully treated with an appropriate high-quality wood preservative. The wood preservative must also be applied annually where proof of purchase of the annual treatment must be shown. For our pressure treated buildings, if any of the timber is cut, drilled, or notched during assembly, then it must be sealed with an approved cut-end treatment and treated annually where proof of purchase of the treatment must be shown. For our composite timber buildings, the building must also be treated annually with a suitable high-quality wood preservative, which would need to be applied to the composite timber cladding and also any untreated or pressure treated timber parts. The treatment will need to be applied annually and proof of purchase of the annual treatment must be shown. To ensure that the timber is not exposed to any moisture buildup inside the building, all glazing must be fully sealed, inside and out, with silicone or an appropriate watertight sealant. If our uPVC upgrade has been purchased, then the uPVC units must also be fully sealed with silicone or an appropriate watertight sealant on the inside and out to ensure that the building is fully weatherproof.
The roof trusses supplied with your building come untreated and are not covered by the anti-rot guarantee. The OSB (Orientated Strand Board) material used in our OSB roofs and OSB floors is not pressure treated and is not covered by our anti-rot guarantee. Our OSB material is supplied without any form of treatment and it is the responsibility of the customer to ensure that the OSB material is protected from dampness and moisture buildup to keep the building maintained. Any faults, damage, deterioration, or reduced structural integrity of the building as a result of any rot, decay, or moisture buildup from the OSB material is not
covered by the anti-rot guarantee and product warranty. The OSB roof sheets must not become exposed to the elements due to not keeping the building maintained, not following the assembly instructions correctly, or any misuse of the building. Any damage, deterioration, or faults to the OSB material and building as a result of the above, is not covered by the anti-rot guarantee. The roof covering material must be maintained and kept weatherproof to protect the OSB roof from being exposed. The OSB floor must also not be exposed to damp weather for any extended periods other than those that are necessary for the everyday use of the building to prevent any moisture buildup, rot, and decay. Adequate storage used inside the building must not retain moisture, due to its material or contents to prevent any moisture buildup. Any other contents of the building must not retain moisture to prevent damage to the OSB material. Any damage, rot, and decay caused by the buildup of moisture from the contents of the building will void the product warranty and is not covered by the anti-rot guarantee. Our 25 and 15-year anti-rot guarantees will also be voided if any of the following are not adhered to.
If there is a future claim on the buildings warranty, for us to be able to check the validity of the claim, we will require photographs of when the building was first assembled at each stage to prove that the building was assembled correctly and in accordance with the building instructions and on a solid level base.
Please find below an instructions checklist to follow for the photographs of each stage in the event of any future product warranty claim.Assembly Photograph Requirements:
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
|Delivery will be as specified at the point of checkout or an estimate provided. Typically this is 5-10 working days but for some products, there may be extended delivery times and we will inform you of this at the point of order. Orders received on Saturdays, Sundays or public holidays and orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays. In all cases, our delivery service is a one-man delivery with a kerbside delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on 01777 593019 or at Logistics@projecttimber.co.uk Delivery times are between 6am and 7pm, we are unable to specify a time for delivery.
|Where any 48-hour (Next Day) delivery is offered on the product pages, orders must be placed by 12 noon via a phone order to be processed in time for 48-hour delivery. The 48-hour delivery service is the product delivered within 2 working days after the day the order is placed as long as the order is placed by 12 noon. (Orders placed on Saturdays, Sundays, Bank Holidays and after 12 noon will be processed on the next working day). The 48-hour delivery is only available on working days (Monday-Friday) and will not be processed over the weekend.
|Designated Day Deliveries
|We may be able to arrange delivery on a specific date of your choice, in which case an additional charge will apply. Please contact 01777 593019 for specialist advice. If a designated day delivery is not met we will refund the charge, however, we will not be held liable for compensation where a date cannot be met.
|We may be able to arrange delivery on a Saturday of your choice, in which case an additional charge will apply. Please contact 01777 593019 for specialist advice. If a Saturday delivery is not met we will refund the charge, however, we will not be held liable for compensation if the delivery is not met.
Phone or email. Call customer services on 01777 802300 or email Care@projecttimber.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01777 802300 or email Care@projecttimber.co.uk.
|Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods, for example a shed or garden building, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. See also clause 11.3. If your product is services, for example assembly, the Consumer Rights Act 2015 says: a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it. b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable. c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time. See also clause 11.2.